Faulty Items Received

  • Return Window: Contact our customer support team within 90 days of receiving the item.
  • Return Process: Contact our customer support team to initiate the return process. We may require evidence such as photos to validate the issue. You will receive a shipping label via email. Simply print it, attach it to the package, and ship it to us. No charges will be incurred.
  • Refund Process: We aim to process returns within 1-3 business days upon receiving the returned product. We will issue refunds after that.
  • Refund Timeline: Please allow 1-7 business days for the refund to reflect in your account, depending on your bank or payment provider.
  • Where Refund To: Refunds will be credited back to the original payment method used for the purchase.

Damaged Items Received

  • Return Window: This is the carrier’s fault and please contact our customer support team within 90 days of receiving the item to initiate the return process.
  • Return Process: The return process will be the same as the Faulty Items section above.
  • Refund Process: We aim to process returns within 1-3 business days after receiving the returned product. Refunds will be issued shortly after.
  • Refund Timeline: Please allow 1-7 business days for the refund to appear in your account, depending on your bank or payment provider.
  • Refund Method: Refunds will be credited back to the original payment method used for the purchase.

Wrong Items Received

  • Return Window: This is our fault and if you encounter this situation, please contact our customer support team within 90 days of receiving the item.
  • Return Process: The return process will be the same as the Faulty Items section above.
  • Refund Process: We process returns within 1-3 business days upon receipt of the returned product.
  • Refund Timeline: It will take 1-7 business days for the refunded amount to appear in your account, depending on your bank or payment provider.
  • Refund Method: Refunds will be credited back to the original payment method used for the purchase.

Change of Mind

  • Return Window: You may return items for a refund within 90 days of receiving your items.
  • Return Process: Contact our customer support team to initiate the return process. Items must be unused and in their original packaging. Kindly be aware that you are responsible for covering the return shipping costs in this case.
  • Refund Process: Once the returned items are received and inspected, we will issue a refund within 1-3 business days.
  • Refund Timeline: Please allow 1-7 business days for the refund to reflect in your account, depending on your bank or payment provider.
  • Where to Refund: Refunds will be credited back to the original payment method used for the purchase.

Cancellation After Ordering

  • Return Window: Cancellations are accepted before the order has been shipped.
  • Return Process: Contact our customer support team as soon as possible to request cancellation. Once the order has been shipped, you have to wait until you receive the item before returning it to us for a refund (see Change of Mind case above).
  • Refund Process: Refunds for canceled orders will be issued promptly.
  • Refund Timeline: Please allow 1-7 business days for the refund to reflect in your account, depending on your bank or payment provider.
  • Where to Refund: Refunds will be credited back to the original payment method used for the purchase.

Never Arrived

  • Return Window: If your order has not arrived within 90 days from the expected delivery date, you may contact our customer support team to report non-delivery.
  • Return Process: Contact our customer support team to report the non-delivery of your item. We will investigate the issue and provide appropriate assistance.
  • Refund Process: If the item is confirmed as lost in transit, we will issue a refund promptly.
  • Refund Timeline: Please allow 1-7 business days for the refund to reflect in your account, depending on your bank or payment provider.
  • Where to Refund: Refunds will be credited back to the original payment method used for the purchase.

If you have any further questions or need assistance, please don’t hesitate to contact our customer support team or contact information:

Email: [email protected]
Phone: +84 838242495
Office: Thon Viet Yen 1, Diep Nong, Hung Ha, Thai Binh, 410000 Vietnam