Welcome to our FAQ page, your go-to resource for quick answers to common queries. From ordering to shipping, we’ve got you covered.

Question: How are shipping costs calculated?

Answer: Free shipping is applied to all orders.

Question: How long does it take to process and deliver my order?

Answer: We typically require 2-3 business days to process your order before it is shipped out. Once your order has been processed and shipped, you can expect delivery within 5-9 business days, depending on your location and the shipping method selected.

Please note that these time frames are estimates, and actual delivery times may vary due to factors such as product availability, shipping carrier delays, and destination customs clearance procedures.

Rest assured, we work diligently to ensure your order reaches you as quickly as possible while maintaining the highest standards of quality and service.

Question: Are expedited shipping options available?

Answer: Unfortunately, we do not offer expedited shipping at this time.

Question: Is international shipping available?

Answer: Unfortunately, we do not offer international shipping at this time.

Question: Is it possible to make changes to or cancel my order?

Answer: Yes, you can modify or cancel your order before it has been processed for shipment. Please contact our customer support team as soon as possible to request any changes or cancellations. Once an order has been shipped, it cannot be modified or canceled.

Question: Is it possible to track my order?

Answer: Yes, once your item is shipped, we’ll send you a tracking number via email. You can easily track your order using the link provided in the email or by visiting our “Track My Order” page on our website.

Question: What is the timeframe for returning items?

Answer: We accept returns within 90 days from the delivery date. For more detailed information, please visit our return policy page on our website.

Question: Is gift wrapping or special packaging available?

Answer: No, we currently do not offer gift wrapping or special packaging services.

Question: How secure is my personal information?

Answer: Yes, your personal information is secure with us. For more details, please read our privacy policy page here.

Question: Is there a loyalty program available?

Answer: Currently not available, but it’s planned for the future.

Question: How can I place a custom order?

Answer: Yes, reach out and share your ideas with us.

Question: Do you have any discounts or promotions currently, and will I be notified?

Answer: Absolutely. We frequently run discounts and promotions, and we’ll ensure you receive email notifications.

We hope these FAQs have provided clarity and addressed any questions you may have had. Should you require further assistance or have additional inquiries, please don’t hesitate to reach out to our dedicated customer support team or contact us:

Email: [email protected]
Phone: +84 838242495
Office: Thon Viet Yen 1, Diep Nong, Hung Ha, Thai Binh, 410000 Vietnam

We’re here to ensure your shopping experience with us is as seamless and enjoyable as possible. Thank you for choosing us for your needs.